The other day, there was information on newspaper pages and on the Internet that one of, let’s say, cultural figures, being in a Japanese restaurant in Moscow, demanded that the waiter with slanted eyes be replaced by a person of Slavic appearance. Apparently, he had no other complaints.
This incident became an occasion for a conversation with the famous restaurateur, head of the department of management in the hotel and restaurant business of Synergy University Igor Bukharov.
Igor Olegovich, have you been in the restaurant business for a long time, for what reasons can a visitor refuse the services of a waiter serving him?
There can be many reasons: the waiter is slow, does not pay attention to the guest, or is he simply untidy and causes some kind of internal rejection in the person. But the whole question is how you say this. You can just go to the head waiter and ask you to replace the waiter, or you can make a scandal. Continue reading